Refund

In July I made a reservation at City Lodge Menlopark. I cancelled my booking and I was told that I will be refunded. It's been a week now they're busy telling me stories. I want my money back. I've contacted them several times but all I get is empty promises. I never thought that such a reputable company can do this to me. I'm so disappointed and angry at the same time. Can I please have my money back PLEASE!