1 reviews | Active since Oct 2018
Poor Service at City Lodge Cafe - Hatfield
I am a frequent user of the City Lodges around Gauteng and I am generally happy with the overall service. In the recent times I have started using the City Lodge in Hatfield and I am particularly not happy with the service I receive at the Cafe. The staff does not have a sense of urgency. The service can be very slow and this includes even just taking an order from a customer. This has been the feeling for a number of times I have stayed at the hotel. The last time I stayed there (18/10/2018) I eventually left the Cafe and went to Spur because of the slow service. Please find ways to improve the service and customer experience.
Thank you for your loyalty to our properties and for choosing to stay at City Lodge Hotel Hatfield. We are sorry to hear that you experienced slow service at #Cafe last night and appreciate your bringing this to our attention. General Manager, Mr Abia Rakoma, says it was good to chat to you at breakfast this morning and apologise in person. We assure you that our coffee shop team will improve speed of service and look forward to welcoming you back soon.
Kind regards,
The CLHG Team
Thank you for your loyalty to our properties and for choosing to stay at City Lodge Hotel Hatfield. We are sorry to hear that you experienced slow service at #Cafe last night and appreciate your bringing this to our attention. General Manager, Mr Abia Rakoma, says it was good to chat to you at breakfast this morning and apologise in person. We assure you that our coffee shop team will improve speed of service and look forward to welcoming you back soon.
Kind regards,
The CLHG Team