1 reviews | Active since May 2015
Poor service and bad attitude
On the 24th of March 2016, I call the lodge to make a reservation, the lady I talked to kept me waiting then quoted R1350.00 for two days including breakfast for two people. When I checked in on the 26th the price went up to R 1451.00, the lady said it was a mistake, and without any apology took the money and gave me the key. I had requested a none smoking area but when I got there I couldn't sleep because my room was full of smoke and the carpet was smelling of dust. I tried to report the smoke issue but the guy told me that there was nothing they could do because it was the guests fault as they book a none smoking room and then end up smoking there. The staff at the dining hall was not friendly as well and not keen to help. Generally their service was of a very low standard and I regretted staying there.
Please accept our sincerest apologies. The general manager of the hotel, John, has attempted to contact you telephonically regarding this matter. He is also going to interact with the staff who were on duty on that day, as part of a full investigation into your complaint. We kindly request your patience while we look further into the situation.
Please accept our sincerest apologies. The general manager of the hotel, John, has attempted to contact you telephonically regarding this matter. He is also going to interact with the staff who were on duty on that day, as part of a full investigation into your complaint. We kindly request your patience while we look further into the situation.