Poor Service and a very unaccomodating stay

To whom it may concern,<br> <br> Being a regular guest at all City Lodge group hotels nationwide and always having a good stay ,this has changed when i booked in at the Road Lodge hotel on the 2015-06-13.<br> <br> Firstly the systems were down so no-one could tell us if there was a room available as i was in a diastrate situation, a somewhat 45 mins of waiting i was told there was one and i agreed to take it up ,the price of the room was R560 about and the reception desk had no change ,how does a hotel not have change???<br> <br> upon entering the room i have found it to be in a unsettling state where it realy looked as if the maintenance process was not followed or carried out at all ,furthermore there was guest who were very nosiy and decided to take it upon themselves to have a \party"in the reception area "