Poor service

We were allocated an occupied room, occupants were shocked when the door opened whilst there were asleep. Bathroom switch was faulty, we relocated to another room. The shower head was leaking spraying water everywhere. The latest, toilet bowl is leaking water. On a positive note the security guards are superb - ready to help at all times. One particular gentleman warmed up my food in a microwave and attempted to fix the lighting problem in the bathroom.