LS
Louwrens S
1 reviews | Active since Sept 2014
27 Nov 2018, 14:16
Poor service
I contacted the City Lodge group to make a reservation. I asked the agent to make the reservation using the promotional code. I was told that it can't be done till the 14th of December 2018. I lost my room because of this agent giving me the incorrect infornation. I wrote an e - mail to the GM of the Town Lodge in Port Elizabeth who then contacted me. She was not willing to accomodate me although I lost out because of the ignorance of the reservation agent.
Helpful (0)
Replies (1)0
Replies (1)
City Lodge Hotels Group's replyOfficial
06 Dec 2018, 09:54 Thank you for your feedback on the challenges you faced booking your stay at Town Lodge Port Elizabeth using our HALFPRICE promotional code. We apologise for this and have reiterated the booking processes of this promotional offer to our respective hotel teams. We gather that you have managed to book online in the interim, and look forward to welcoming you to our hotel. Please accept our sincere apologies for any misunderstanding that may have occurred in your dealings with any of our staff.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply06 Dec 2018, 09:54
Official
Thank you for your feedback on the challenges you faced booking your stay at Town Lodge Port Elizabeth using our HALFPRICE promotional code. We apologise for this and have reiterated the booking processes of this promotional offer to our respective hotel teams. We gather that you have managed to book online in the interim, and look forward to welcoming you to our hotel. Please accept our sincere apologies for any misunderstanding that may have occurred in your dealings with any of our staff.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team