DN
David N
1 reviews | Active since Apr 2014
24 Jan 2016, 15:14
Poor Service
We are booked into the Road Lodge N1 City and have been here for four nights. In this time the air-conditioning is not switched on or not working in the reception area making it unbearable to use the lounge/sitting area due to the heat. I have just arrived back to my room after a day out at 15:00 and my room was still not made up. The cleaning lady told me that she has to clean the whole floor alone. The previous day I arrived back at 14:30 and again my room was not made up.<br> <br> I am aware that this is a budget hotel but surely the rooms should be made up by the early afternoon. <br> <br> PS. The window in my room does not stay open which only requires just a tightening of one ***** to fix.<br> <br>
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City Lodge Hotels Group's replyOfficial
25 Jan 2016, 12:38Hello david@bo,
Thank you for staying at our hotel. Please accept our sincerest apologies for your experience. We gather that the GM of the hotel, Liezel, has been in touch with you in his regard. A new air-conditioner for hotel's commercial area is about to be installed. Thank you for bringing the other matters to our attention, all of which have been addressed by hotel management. We hope to welcome you again as a guest at this hotel or another hotel in our group.
Thank you for staying at our hotel. Please accept our sincerest apologies for your experience. We gather that the GM of the hotel, Liezel, has been in touch with you in his regard. A new air-conditioner for hotel's commercial area is about to be installed. Thank you for bringing the other matters to our attention, all of which have been addressed by hotel management. We hope to welcome you again as a guest at this hotel or another hotel in our group.
City Lodge Hotels Group's reply25 Jan 2016, 12:38
Official
Hello david@bo,
Thank you for staying at our hotel. Please accept our sincerest apologies for your experience. We gather that the GM of the hotel, Liezel, has been in touch with you in his regard. A new air-conditioner for hotel's commercial area is about to be installed. Thank you for bringing the other matters to our attention, all of which have been addressed by hotel management. We hope to welcome you again as a guest at this hotel or another hotel in our group.
Thank you for staying at our hotel. Please accept our sincerest apologies for your experience. We gather that the GM of the hotel, Liezel, has been in touch with you in his regard. A new air-conditioner for hotel's commercial area is about to be installed. Thank you for bringing the other matters to our attention, all of which have been addressed by hotel management. We hope to welcome you again as a guest at this hotel or another hotel in our group.