Poor Service

My husband and I confirmed a booking during December 2015. We arrived at the hotel at 11.30pm. We were checked in by a friendly staff member. We were given our room key and we went to our room. I had to use the bathroom urgently. As I used the bathroom I could feel the bottom of my pants were wet and I looked down and the entire bottom of my pants were soaking wet with standing water on the floor. My husband told the the person at the reception and he moved us to another room. My husband entered the new room and to our horror it was occupied with sleeping guests. He shut the door as quietly as possible. My husband told reception and we were given yet another key We went into this room and toilet was not clean. Please note during all this shuffling we were lugging our luggage from room to room. It was well over an hour after check in. Finally we were given an acceptable room. In the morning my husband complained to the Manager on duty. She listened and took our details so she could get the GM to call us . Apparently he was in a meeting. To date there has been no feedback.