Poor Feedback

On the 20th November 2015 i checked into the Road Lodge in Umhlanga with my partner, as I was attending a business function in the area. We checked out the following morning (saturday) at around 10:45. She realized that she has left her gown costing R2500 (that she had worn the previous night), so I drove to the lodge at around 16h00 the same day but the lady at reception said i must leave my contact details as the cleaning staff supervisor had left. A day passed but still no feedback so i drove back 2 days later and I was told that the cleaning staff did not find anything in the room that I had checked into - room 123. I went onto head office website to find out if they could assist with the matter. I explained the issue to Leonard - the application chat host, who took my details and advised that his supervisor will be in contact soon. Two weeks passed and still no update, so I went onto the site again and this time spoke to Andrew, who I also explained the story to and also told me that his supervisor will contact me. Both Andrew & Leonard were friendly but to this day I have not recieved any feedback regarding my query. I am 100% sure that the gown was left at the lodge.