Poor customer Service

On the 6th of Feb iI arrived at the Town lodge Hotel by Uber from the airport only to find that the guy at the reception (Madoda) to say im actually booked at the City Lodge (by Mall of the South), i asked him if he is sure as i arrived with a work group and none of my other colleagues where booked at the city lodge and he said yes. After arranging an Uber and travelling to City Lodge (which took about an hour as it was during peak traffic) the guy that reception (Tumelo) told me that actually i was booked at the Town Lodge he said that he will get a shuttle for me (at no cost to me as this was an error on their side) it took me another 30 minutes to get to the Town lodge only to be told by the Manager Lorraine that i needed to pay the R80 for the shuttle - i told her this was unacceptable as it was clearly their fault and that i was not happy and she just ignored me and continued to chat to another patriot . This has been the worst stay for me and if i had an option i would not even stay here for the night as the staff here does not understand what customer service is and they frankly do not care about you or your time