POOR CLIENT SERVICE BY MANAGEMENT AT SUPER HOTEL WITH THE BEST LOCATION AND EXCELLENT OTHER OFFERINGS

It is an unfair to rate this hotel low because its location is strategic and convenient (access), its food offerings and the presentation is above average and the general staff members are professional and friendly. What is a LET DOWN for this hotel - and the main reason for the low rating) is their Food and Beverage Manager, a certain Mr David Richard (or the other way round Richard David). He doesn't not deserve to be on the front line dealing with customers. He is arrogant, unprofessional and LACKS A PROFESSIONAL MANNER OF APPROACH!! As a manager he should lead by example is affording custome service but he is the opposite. When breakfast time is about to end, he 'threatens" paying clients clients to "dish up quickly" as if he has done them a favour and he has given them free food. He is becomes arrogant when he doesn't see eye to eye with his own clients that bring money to his business. What makes is more sad and unacceptable, is when everybody else is friendly and professional to an extent his junior staff applogise on his behalf!! With his arrogance and inefficiency, he betrays all other hard-working and friendly staff members of the hotel. In July alone we have used his hotel for meetings more than four times. But his behaviour and provocative utterances when arrogantly threatening and ordering his regular clients to "pay first before dishing up food" yesterday, has lead us to cancel our breakfast meeting with a large group of our clients at this hotel and have opted to move our meeting down the road to Protea Midrand. It is sad because we have previously had many meetings there because of the hotel's convenience and excellent offerings. But what good are all these when front-line management offer a below par service? Reconsider having breakfast where you will be threatened and hounded by management for that mater to eat quickly! To rub salt into our wounds (me and my other team members that were shouted at and rushed off our breakfast) David went to to casually enjoy his own team breakfast SLOWLY with his GM and other management team members at the very same breakfast area where we were rushed off from!!!