1 reviews | Active since Aug 2011
Poor admin and lack of adherence to own policies.
<p>I booked a stay at the City Lodge Umhlanga for the 02/12/2016 to 04/12/2016. Unfortunately 5 days prior to my stay at City Lodge Umhlanga, my grandmother passed away. On 28/11/2016to notify the reservations desk of my cancelation due to the situation that I was in.</p> <p>On the 29/112016 I again took liberty to email the hotel and I was requested to forward mybanking details ********** The email reads: </p> <p>"Good Morning Mr Mafubelu.</p> <p>Trust my email finds you well.</p> <p>Thank you we did received your banking details and the account will refund you as soon as possible.</p> <p>Kind regards</p> <p>Daisy Shezi"</p> <p>Today is day 8 and i am still waiting to be re-imbursed. I have sent 2 emails on 06/12/2016 and no one has bothered to reply to me.</p> <p>I am utterly dissapointed in the shoddy treatment that I am receiving from this Hotel. When I called the account department today 06/12/2016 I'm told that I was a no-show!!!! How can I be a "no-show" when i have threads of emails to prove that I cancelled well within reasonable timeframe??? I have waited 8 days and that is longer than what your own policies stipulate. Please refund me my money!!!</p>
Please accept our apologies. We gather that the GM of the hotel has been in touch with you in this regard and has arranged for a full refund. Once again, please accept our apologies for the inconvenience caused.
Kind regards,
The CLHG Team
Please accept our apologies. We gather that the GM of the hotel has been in touch with you in this regard and has arranged for a full refund. Once again, please accept our apologies for the inconvenience caused.
Kind regards,
The CLHG Team
I was contacted by the Hotel's GM on 7 Dec 2016, and he promised that my refund would be processed right away. He apologised profusely for the reasons that led me to lay a complaint on this platform. My money indeed was processed and I was re-imbursed to the cent the monies that I had paid.
I have always utilized this hotel for my stays (Business and Pleasure) when I have been in the Umhlanga/Durban areas. I will still use CLHG group of hotels in future.
I was contacted by the Hotel's GM on 7 Dec 2016, and he promised that my refund would be processed right away. He apologised profusely for the reasons that led me to lay a complaint on this platform. My money indeed was processed and I was re-imbursed to the cent the monies that I had paid.
I have always utilized this hotel for my stays (Business and Pleasure) when I have been in the Umhlanga/Durban areas. I will still use CLHG group of hotels in future.