POINTS

<p>I called marketing and spoke to PRINCESS about my points balance which is incorrect.</p> <p>She told me she has a spread sheet that shows i redeemed more points that i have received, which is not correct.</p> <p> </p> <p>I told her to get me all the invoices to show that i stayed at those hotels on thos dates.</p> <p> </p> <p>she then dropped the call!!!! and when i called back to complain about her attitude towards me, the receptionist transferred me back to Princess, who did not answer the call.</p> <p> </p> <p>a few weeks back i called to query my points and every1 was in a meeting, and was promised to be called back the next day by switch board, but up until today no call was returned.</p> <p> </p> <p>1. please calculate my points and correct it on my online profile.</p> <p>2. get staff who are willing to do the job they app**** OR send them to the hotels for training on how to treat the customers</p>