Pinelands City Logde - Expecting me to pay a polygraph test coz one of their members who **** BUT PASSED a polygraph test!

On 5 March I stayed at Pinelands City lodge after arriving from a very emotionally draining trip from Europe. The week before arriving in SA, I was ****** in Rome and also slept in the airport on a bench, only to arrive nearly two days later after being in an airport because of my connecting flight being overbooked by the airlines.

An incident occurred at Pinelands City lodge where a worker who worked in the kitchen was asked to assist me with my luggage . He handled my luggage in a way that my suitcase got cracked when he threw it on top of the other while pushing the trolley - which he saw happening as we BOTH heard the bag snap. I even asked him why he was so wild with my suitcases cos now I have to travel around with a broken suitcase which was not broken to begin with .

I logged a complaint online via the link I received from the hotel as part of my feedback. They questioned the worker who didn't only deny it, but **** by saying that he told me my suitcase was broken! This was not true as I was aware of the condition my bags were in, it was also the first thing I checked at the airport. I received a quotation that I will be held liable for a polygraph test should the results appear to be negative. My question to them was since he said that he told me my bag was broken, why would he then handle a broken suitcase by throwing it? Is that not enough obvious that he is lying coz surely you would be handling is with care - had that been the case!

I was asked why I had not logged the complaint while being at the hotel to which I also explained to them that I was ****** in Rome, I was jet lagged after only being able to travel back to SA on the Monday evening and completely drained knowing I had to sort out all my personal belongings during the days that I spent there.

If I was NOT in the position that I arrived back from my trip, then yes, I would have logged the complaint then, but I arrived emotionally drained and exhausted from the experience I've had the last week in Europe. Instead of resting on most days I was at their hotel, I had to apply for a new bank card, new driver's licence as this was all ****** and did so on each of the days that I was there.

So it turns out that the poylgraph test arrived and the worker passed the test - WITH LIES! So they are basing their truth on a polygraph test and indirectly calling me a **** - wanting me to PAY for the test??? This is NOT TRUE coz firstly he went as far as telling lies in his statement saying that he told me my bag was broken yet he heard the bag snap after he threw it on the trolley when it slipped while pushing the trolley. How many polygraph tests have shown to not be accurate?? Yet they are treating me as if I am the one lying!! Now I have to buy a new bag because of their staff member which is very unfari towards me! I wont refer anyone to book at this hotel!