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p.gulwa p.gulwa

1 reviews | Active since Jun 2017

29 Jun 2017, 11:22

No Privacy at City Lodge V & A

<p>I arrived at City Lodge V & A on Saturday 24th June 2017 in the afternoon. On my arrival i took a shower & minutes after that the cleaning lady just barged in without even knocking at the door. <br /> In addition to that, on my arrival i had stated that i was expecting a visitor that would arrive later. Whilst i was at the bathroom at 20:45 the phone rang from reception & so i couldn't answer. Minutes after that, there was a knock in my room. All to find out , at reception they had sent someone to my room without confirming with me first. What if i wanted to meet up with that person at reception and did not want him in my room. Now i was panicking bacause i was waiting for the visitor that i had informed them about. I really did not enjoy my stay at all at City Lodge V & A.</p> <p> </p> <p>Do we continue using City Lodge if there is absolutely no privacy?</p>

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply03 Jul 2017, 09:12
Official

Thank you for staying at our hotel. Please accept our apologies for any inconvenience caused. We gather that the GM of the hotel has been in contact with you to rectify the matter and explain how this situation occurred. Our apologies again - but rest assured that our hotels are safe and private. Please give us another chance to impress you.

Kind regards,

The CLHG Team