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Elelwani N
1 reviews | Active since Oct 2015
05 Oct 2015, 19:19
No food services
I called their reception to oder food and i was told ,i need to call the resturant,i indicated to him that i dont have air time ,he said now who must pay for your food?i was shocked.only after i argue with him,he them said i must come to the reception to place an order.
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City Lodge Hotels Group's replyOfficial
09 Feb 2016, 01:12Hello elelwani2309,
Thank you staying with us. Please accept our apologies for what appears to have been a misunderstanding. We understand that our hotel general manager has spoken to you personally regarding this matter. You are a valued guest and we hope to welcome you again soon with a true version of our \I'm Kind\" customer service!,"2015-10-06 09:49:30,NULL
Thank you staying with us. Please accept our apologies for what appears to have been a misunderstanding. We understand that our hotel general manager has spoken to you personally regarding this matter. You are a valued guest and we hope to welcome you again soon with a true version of our \I'm Kind\" customer service!,"2015-10-06 09:49:30,NULL
City Lodge Hotels Group's reply09 Feb 2016, 01:12
Official
Hello elelwani2309,
Thank you staying with us. Please accept our apologies for what appears to have been a misunderstanding. We understand that our hotel general manager has spoken to you personally regarding this matter. You are a valued guest and we hope to welcome you again soon with a true version of our \I'm Kind\" customer service!,"2015-10-06 09:49:30,NULL
Thank you staying with us. Please accept our apologies for what appears to have been a misunderstanding. We understand that our hotel general manager has spoken to you personally regarding this matter. You are a valued guest and we hope to welcome you again soon with a true version of our \I'm Kind\" customer service!,"2015-10-06 09:49:30,NULL