Mistreated because i wasn't staying with City Lodge Hotel KE Masinga Durban

My name is Alex, i drive Bolt (also known as Taxify). I got a request to pick up at City Lodge Durban on KE Masinga Road. When i got inside the customer have chosen the wrong address. So i called and she said she chose the address by mistake. When i tried to drive out of the lodge i couldn't. There's another entrance on Bram Fischer Road. I also went to check if maybe that gate was opened after driving back and forth trying to trigger the sensor on the other entrance (KE Masinga). I relaized this gate was half opened and waited but nothing or no one came to my rescue, now bare in my mind I've got a client waiting for me. After sometime i went to the empty reception as the ladies were sitting at the back having coffee and a good chat. I asked them how do you get out from their lodge, and they told me they will look for the security guard, out of frustration i drove to the Bram Fischer entrance as i assumed since the gate was half opened the guard will be there. I waited for another 20 minutes, until a police man from the police station came in that gate and told me that entrance is closed. By then my client had canceled the order, which means i have lost business. After realizing that the request have been canceled. I waited to see if they will even bother letting me know that this entrance is closed. So i spoke to Sihle after like 30-40 minutes stuck inside this lodge. And she told me she would have apologized for if i had booked with them or staying with them. I am very disappointed with this lodge and would never pick up any client from there. I will also share me fellow Bolt drivers my experience.