WG
Warren G
1 reviews | Active since May 2015
23 Feb 2016, 20:14
maintenance
My door was broken couldn't enter my room when first check in.<br> Management said the was a battery fault they will attend to it I arrived back at 20h00 and the door still won't open.management did not have the decency to call me and explain just looks like it's up to night shift to assist thanks you Zamozoko
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City Lodge Hotels Group's replyOfficial
02 Mar 2016, 09:34Hello warren gardner,
Please accept our sincere apologies for the inconvenience caused to you. We understand that the GM of the hotel has been in touch with you and has explained the cause of this issue. We thank you for bringing this to our attention and apologise again for the inconvenience. We hope to welcome you again as a guest in the near future.
Please accept our sincere apologies for the inconvenience caused to you. We understand that the GM of the hotel has been in touch with you and has explained the cause of this issue. We thank you for bringing this to our attention and apologise again for the inconvenience. We hope to welcome you again as a guest in the near future.
City Lodge Hotels Group's reply02 Mar 2016, 09:34
Official
Hello warren gardner,
Please accept our sincere apologies for the inconvenience caused to you. We understand that the GM of the hotel has been in touch with you and has explained the cause of this issue. We thank you for bringing this to our attention and apologise again for the inconvenience. We hope to welcome you again as a guest in the near future.
Please accept our sincere apologies for the inconvenience caused to you. We understand that the GM of the hotel has been in touch with you and has explained the cause of this issue. We thank you for bringing this to our attention and apologise again for the inconvenience. We hope to welcome you again as a guest in the near future.