Loosing Hope in a brand i have used for years

On the 2nd April my wife and i checked into Umhlanga Road Lodge late in the afternoon, firstly while trying to call and book, they said they are fully booked, went online and got a booking. We arrived there and checked in, didn't go to the room had to rush to Entabeni Hospital for a family emergency, on returning at 8:15 we found our room with two twin beds, the issue that rose was that the room had ants everywhere even on the bed, had to go back to reception and complained, the lady changed rooms then i asked her so, whats the possibility of getting a double bed then she said none, said okay her statement was then \Look forward tot he fact that you going home to your own bed tomorrow\" brushed it aside however the attitude just stuck there, non the less the carpets in the room were highly dirty, woke up with a horrible sinus and went back to \"My Bed\" as per the response of your receptionist. on Saturday we decided to hit Limpopo and use your town lodge,wow what a beautiful establishment, the downside started at 11:30pm when our neighbors caused such a horrible noise i even doubted you had a security, we only slept at 2:00am and seemed your staff could not control the situation. :-("