Lack of Leadership at Town Lodge Polokwane

First time staying at Town Lodge Polokwane (7 May 2024) and it will be my last. I am used to good service from this group but this specific hotel is letting the brand down. I discussed the issues with Thapelo (at reception) and his reply was that there are many issues at this hotel that they have reported the challenges to head office and that we should contact head office. The General Manager, Ditau Masemola was not in (9:00 on the 8th May 2024) the hotel when we asked to discuss our experience with him. It was clear to me that the staff has no answers to the ongoing issues wrt warm water etc. I feel sorry for them. 1. Luke warm water in both rooms (ongoing problem according to the staff) 2. Foul smell in the bathroom (308) 3. No TV remote in room 308 4. Quality of DSTV horrible; many stations not working 5. The battery of the safe needed replacement 6. Vending machine out of order (according to the dirty, horrible and torn paper sign posted on it....also an ongoing problem). It seems that leadership and care for client experience is lacking in the hotel. SAD SAD SAD to report that about a dignified brand like City Lodge HG.