1 reviews | Active since Mar 2009
It can non get worse than this
<p>I am part of a corporate group who stayed in theh City Lodge in Lynnwood.</p> <p>What a night of hell.</p> <p>Uncontrolled access to rooms,with crowds comming into rooms making noise most of the night with rooms not sound proof.</p> <p>Breakfast continued the trend with the area to dirty to use, with uncontrolled crowds.</p> <p>The manager's responce. This is the best ever "it is a group from P&P and they are sharing rooms with multiple people. We can not control adults!!!!!</p> <p> </p> <p>A promise that as far as I am concerned I will never use this hotel group again</p> <p> </p> <p> </p>
Dear Mr Viljoen,
Thank you for staying at our hotel and please accept our sincerest apologies for your sub-standard experience. We gather that our Divisional Operations Director in charge of this hotel has contacted you personally to obtain the necessary details and offer her own apologies. She has also sent you a comprehensive email regarding the situation. We do take these matters seriously and will be taking follow-up action to try to ensure that this does not happen again. Thank you again – please give us another chance to impress as this was an isolated occurrence which is not a true reflection of our normal service standards.
Kind regards,
The CLHG Team
Dear Mr Viljoen,
Thank you for staying at our hotel and please accept our sincerest apologies for your sub-standard experience. We gather that our Divisional Operations Director in charge of this hotel has contacted you personally to obtain the necessary details and offer her own apologies. She has also sent you a comprehensive email regarding the situation. We do take these matters seriously and will be taking follow-up action to try to ensure that this does not happen again. Thank you again – please give us another chance to impress as this was an isolated occurrence which is not a true reflection of our normal service standards.
Kind regards,
The CLHG Team