JvdW
Johan van der Walt
1 reviews | Active since Aug 2012
27 Jul 2015, 14:22
Internet Payment Issue
Good day<br> <br> I was active on your booking site early on Wednesday 2015/06/17. I made an initial booking (***). I booked a room for arrival on 19 June 2015 and departure on 20 June 2015 - this coming weekend. I paid the amount of R700 (using the promotional code NATIVETOUR) online using my credit card. I then modified my booking by including another night with you, my departure date was changed to 21 June 2015. I paid the outstanding amount via credit card (through your website). I than modified my booking again
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City Lodge Hotels Group's replyOfficial
05 Aug 2015, 09:20Hello Joe16,
Our sincerest apologies for any inconvenience caused. We have investigated the matter with the general manager of the hotel. We have been advised that your refund was processed on the 28th of July 2015. In order to ensure that delays of this nature do not occur going forward, the general manger has personally assured us that guest refunds will be reviewed daily. Our apologies again, for the delay in resolving this matter and we hope to welcome you to our hotels in the future.
Our sincerest apologies for any inconvenience caused. We have investigated the matter with the general manager of the hotel. We have been advised that your refund was processed on the 28th of July 2015. In order to ensure that delays of this nature do not occur going forward, the general manger has personally assured us that guest refunds will be reviewed daily. Our apologies again, for the delay in resolving this matter and we hope to welcome you to our hotels in the future.
City Lodge Hotels Group's reply05 Aug 2015, 09:20
Official
Hello Joe16,
Our sincerest apologies for any inconvenience caused. We have investigated the matter with the general manager of the hotel. We have been advised that your refund was processed on the 28th of July 2015. In order to ensure that delays of this nature do not occur going forward, the general manger has personally assured us that guest refunds will be reviewed daily. Our apologies again, for the delay in resolving this matter and we hope to welcome you to our hotels in the future.
Our sincerest apologies for any inconvenience caused. We have investigated the matter with the general manager of the hotel. We have been advised that your refund was processed on the 28th of July 2015. In order to ensure that delays of this nature do not occur going forward, the general manger has personally assured us that guest refunds will be reviewed daily. Our apologies again, for the delay in resolving this matter and we hope to welcome you to our hotels in the future.