1 reviews | Active since Nov 2016
Indifferent Staff.
<p> </p> <p>I was booked into the City Lodge Bloemfontein for 2 weeks from the 17th October to the 28th October to attend a training course and for the most my stay was great, but on the morning of the 26th October at about 07h00 I was on my way to have breakfast and the cleaner was mopping the floor in the lobby, the warning sign was placed in such a way that it looked like the wet areas was further down and as I stepped I slipped and fell hitting my left elbow and landing flat on my back, as I lay on the floor your staff just stood and looked on no one tried to help I had to get up and check to see if my computer was alright pick up my other bag and only then did the duty manager come around to ask if I was alright. A bit later in the morning I had seek medical attention for my elbow as it had swollen up and was very painful, that night my neck and lower back started to hurt as a result from the fall. The next morning I reported the incident to the general manager who took a report and said he would give me feedback later. On Friday morning I booked out and s I came around the corner carrying all my bags I stopped to check if the walkway was clear and the cleaner was again mopping the floor. After having breakfast I booked out and spoke to the general manager who asked what I wanted to do and I rep**** I wasn’t sure and he said if I wanted to take the matter further then I would have to sue City Lodge, I was a bit taken back by this response. This was the first time i have stayed at this hotel and will definatly be the last time I stay.</p> <p> </p>
Please accept our sincerest apologies for any inconvenience you may have experienced due to this incident. We have reported the incident to the relevant parties at the City Lodge Hotel Group Central Office and at the hotel involved. We have launched an investigation into the incident. Please allow us some time to make sure this investigation is thoroughly completed. We will be in touch with you again as soon as our investigation has been carried out.
Kind regards,
The CLHG team
Please accept our sincerest apologies for any inconvenience you may have experienced due to this incident. We have reported the incident to the relevant parties at the City Lodge Hotel Group Central Office and at the hotel involved. We have launched an investigation into the incident. Please allow us some time to make sure this investigation is thoroughly completed. We will be in touch with you again as soon as our investigation has been carried out.
Kind regards,
The CLHG team
