1 reviews | Active since Aug 2016
Horrible service eva
<p> </p> <p>We booked into the Road Lodge from thurs-sun .</p> <p>The service is horrible staff was unfriendly. We booked for 3 staying in a room but there was no blankets available for sleeper couch. No pillow available either. If we requested they said we should have asked earlier. I forgot one of my bags at reception and asked them if perhaps someone hand ed it in the look I got omh! We would go out in the morning by 4pm rooms was still being cleaned. I will never go to a road lodge in Johannesburg again. I am from Cape Town and had been to our road lodges a few times I must say their service is excellent. </p>
Dear Ms Hendricks,
Please accept our apologies for your experience at our hotel. We have been informed that the GM of the hotel has been in touch with you relating to this matter. He has also discussed the matter with the hotel’s staff to ensure that our high customer service standards are maintained at all times. We hope to welcome you back again to this hotel or another hotel within our growing group.
Kind regards,
The CLHG Team
Dear Ms Hendricks,
Please accept our apologies for your experience at our hotel. We have been informed that the GM of the hotel has been in touch with you relating to this matter. He has also discussed the matter with the hotel’s staff to ensure that our high customer service standards are maintained at all times. We hope to welcome you back again to this hotel or another hotel within our growing group.
Kind regards,
The CLHG Team
