1 reviews | Active since Mar 2009
Home Away From Home....NOT!
<p>I often stay at City Lodge hotels and am used to a certain level of service from them. This trip, staying at the Bryanston establishment for the first time, I was disapointed.</p> <p>Firstly, at breakfast they had not butter! The excuse was that it was not delivered. Surely one can see supplies running low then place an order? After all, this is Bryanston!</p> <p>Then, the staf did not even know I was already checked in for my second night stay. They called me, while I was in my room, asking if I was going to be checking in that night!</p> <p>Then, in my room I requested extra milk, tea and brown suger...not was provided. In fact, on my second night, there was no brown sugar at all in my room!</p> <p> </p> <p>This is bad form in my opinion by this hotel group!!! I doubt that I will stay at this hotel again in the future!</p>
Thank you for staying at our hotel and please accept our sincerest apologies for your experience. We appreciate your business as a loyal user of our hotels and really want to keep you as a regular guest.
We gather that the GM of the hotel has been in touch with you. It appears that our normal supplier let us down with the butter, and the hotel had to make a substitution plan. As far as the booking for your second night is concerned, it seems that as it was an internet booking, the hotel was just checking your occupancy as the hotel was full and rooms were in demand. As far as the tea, milk and sugar is concerned, we can only offer profuse apologies as these supplies should have been provided.
Please give us another chance to impress.
The CLHG Team
Thank you for staying at our hotel and please accept our sincerest apologies for your experience. We appreciate your business as a loyal user of our hotels and really want to keep you as a regular guest.
We gather that the GM of the hotel has been in touch with you. It appears that our normal supplier let us down with the butter, and the hotel had to make a substitution plan. As far as the booking for your second night is concerned, it seems that as it was an internet booking, the hotel was just checking your occupancy as the hotel was full and rooms were in demand. As far as the tea, milk and sugar is concerned, we can only offer profuse apologies as these supplies should have been provided.
Please give us another chance to impress.
The CLHG Team