Funds held for Authorisation and Not reversed

On the 9th of Feb 2016 my colleague and I went to City Lodge OR for check in. Initially the lady who was helping me, cited above, told me my booking had been cancelled as i had not guaranteed it. I enquired how come my colleague had managed to check in yet we did the same booking together. She then went to another reception guy who had done my colleague's checking in who managed to help get me checked in. She took my debit card and told me she had done an authorisation on my card and i was not going to have access to my funds in my account (fair enough). She then told me that payment was going to be processed the next day upon checking out. On checking out i next day i was then told there now was a problem with my card and i had to use a different method of payment. I was then promised the hold on my card had been cancelled and i was going to be able to access my money same day. Now its the 29th of Feb and i have received countless emails from city lodge telling me they cancelled the transaction. Needless to say i still don't have my money in my account and i am spending my work time going to banks and writing emails to City lodge and ALL this for a mistake that someone else made.