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egonevj E

1 reviews | Active since Jun 2017

12 Jun 2017, 09:27

Finally a company that shines!

<p>Had to make a reservation for a colleague, called their call center number and was greeted by Sinalo.</p> <p> </p> <p>She was professional, yet friendly and welcoming. You could here her smile through the phone!</p> <p>I never had to repeat myself as she was attentive and focussed on listening to my requirements.</p> <p> </p> <p>We ran into a problem with not having accomodation where I originally asked, BUT she came up with a solution straight away! "...can I try our other branches for you?"</p> <p> </p> <p>Well done guys!<br />Well done Sinalo</p>

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply13 Jun 2017, 09:42
Official

Thank you so much for this compliment. It is always great for us to hear from guests who have had a good experience with our reception staff who are the “front line” in our people-focused business. Well done Sinalo – we are proud of you!

Kind regards,

The CLHG Team