NH
Nkosi H
1 reviews | Active since Nov 2017
20 Dec 2021, 14:23
Filthy bath, non working aircon and damp smelly carpets
We went to City Lodge, Sandton, Catherine street. I was very disappointed by how unclean it was in Room 115.
1. The aircon wasn't working 2. The carpets were damp and smelled awful 3. The bath tub and shower were filthy we had to go bath elsewhere.
I am very disappointed they saw it fit to put me in such a filthy room.
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Replies (1)
City Lodge Hotels Group's replyOfficial
29 Dec 2021, 10:50Thank you for staying with us and for taking our telephone call. As discussed, we were dismayed at your feedback and have investigated further. The air conditioner is working and housekeeping has made extra effort to address your cleaning concerns. We strive for service excellence and are sorry you were disappointed.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply29 Dec 2021, 10:50
Official
Thank you for staying with us and for taking our telephone call. As discussed, we were dismayed at your feedback and have investigated further. The air conditioner is working and housekeeping has made extra effort to address your cleaning concerns. We strive for service excellence and are sorry you were disappointed.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team