Disgusting service and behaviour of staff

I was previously black listed from this hotel in 2020due to “drug use” by the hotel staff which was not backed by any evidence. I then received a call from head office saying that they will remove the black list since they did not find any drugs . I booked the Lynwood City Lodge again yesterday (2/4/25) via booking.com and it took the payment of R1700 . When I checked into the hotel the staff literally chased me out and refused to let me enter due to this black list was not updated on their system after the head office gave me the go ahead to stay again. I did not stay at the hotel and now the hotel does not want to refund my money