JW
Jonathan W
1 reviews | Active since Feb 2011
17 Aug 2015, 14:06
Disgusting rooms
I booked into the road lodge in randburg early Saturday morning . <br> The beds were made up but the sheets were dirty there was hair in the basin<br> And the toilet was still dirty i was in the room for about 1hr and could not stand the smell of the sheets and decided to leave the hotel .. This was very Disgusting and i will never stay there again <br> R580 wasted on **** accommodation .
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City Lodge Hotels Group's replyOfficial
18 Aug 2015, 13:47Hello williamsj,
Please accept our sincerest apologies for your experience. The condition of the room that you have described is definitely not the norm. We understand that the general manger of the hotel has been in touch with you personally and that you will be in contact with him, when you are next in Randburg. Our apologies again and we hope that you will give us another chance to impress you.
Please accept our sincerest apologies for your experience. The condition of the room that you have described is definitely not the norm. We understand that the general manger of the hotel has been in touch with you personally and that you will be in contact with him, when you are next in Randburg. Our apologies again and we hope that you will give us another chance to impress you.
City Lodge Hotels Group's reply18 Aug 2015, 13:47
Official
Hello williamsj,
Please accept our sincerest apologies for your experience. The condition of the room that you have described is definitely not the norm. We understand that the general manger of the hotel has been in touch with you personally and that you will be in contact with him, when you are next in Randburg. Our apologies again and we hope that you will give us another chance to impress you.
Please accept our sincerest apologies for your experience. The condition of the room that you have described is definitely not the norm. We understand that the general manger of the hotel has been in touch with you personally and that you will be in contact with him, when you are next in Randburg. Our apologies again and we hope that you will give us another chance to impress you.