Disgusted with customer care at the Road lodge Umhlanga

Absolutely horrible service from Road Lodge Umhlanga... I have been a guest of the City Lodge Group for over 4 years now... I've stayed at their hotels easily over 40 times... And never have I been treated as badly as I have tonight... I flew in from cape Town and arrived at the hotel exhausted around 11pm on the 16 July 2019... Upon arrival the security gaurd saw me struggling to get my luggage up the stairs(being 6 month pregnant I tend to struggle lifting heavy things) he just turned and walked away... I then go to the reception desk where I get looked at as if I were a street urchin from both staff members on duty (an Indian lady and an African gentleman whose name was zoliso or something like that)... I give them my booking details then ask them to put some of the fee on my card and the rest in cash(I've done this on many occasions) only to be told they cannot split the transaction... Now we have a problem I don't have enough money on the card for the full transaction and neither do I have enough cash on hand... So I get told to withdraw the balance from a nearby atm... Take note it is now 11:15pm, I am pregnant, exhausted and women alone... The nearest atm is a block away - to close to get Uber and to far for to walk at that time of night knowing the safety of our country... But none the less the staff were unwilling and frankly didn't care enough to make a plan... I am so disgusted at their attitudes and customer care that I will never make use of another Road lodge hotel again...