1 reviews | Active since Jul 2014
Disgusted by soiled bedding in room
I checked into Road Lodge Umhlanga on Saturday 06 Jan. I was so tired I got straight into bed. A few hours later I got up and as I was getting out of bed I turned the duvet and descovered a huge blood stain on it. When I went to reception all they did was give me a key to another room and said here move to this room....Utterly disgusted to see a hotel using dirty linen and not aplogetic about it.
Dear Debra,
Thank you for taking the time to share your feedback with us. We gather that the hotel has been in touch with you to apologise about the inconvenience you experienced due to the status of your room. Your comments are greatly valued and we are delighted that you have given us another opportunity to impress you with our service and facilities. Although we always try to stay on top of our game, there are occasions when we slip up – thank you again for your understanding.
The CLHG Team
Dear Debra,
Thank you for taking the time to share your feedback with us. We gather that the hotel has been in touch with you to apologise about the inconvenience you experienced due to the status of your room. Your comments are greatly valued and we are delighted that you have given us another opportunity to impress you with our service and facilities. Although we always try to stay on top of our game, there are occasions when we slip up – thank you again for your understanding.
The CLHG Team