Couldn't be bothered!

Very poor form shown by this "leading" hotel group! I logged a complaint on Hellopeter a couple of weeks back and City Lodge did not even have the decency to respond!

I have stayed at one of their hotels at least 65 times and this is the treatment I get for my business?????!!!!! It is deplorable!

Today, I check in, go to my room only to find their telephones in the room don't work. A week or two back they had the same problem. So, I have to use my cell phone to call the reception of the very hotel that I am staying in!!!!! Then their wifi doesn't work! And they have hiked their rates!

So, to summarise, if you want a hotel that does not give a damn about responding to it's guests complaints, you want a room that has a phone in it that does not work and you have to use you own phone to call reception and you DO NOT want wifi but you do want to pay inflated rates, then, please book with City Lodge...

If you want what you pay for, please find another hotel group!