1 reviews | Active since Oct 2015
Complementary Bar
I feel like i have been treated unfairly by Coutyard yard management after a newly implemented system of using tokens during the happy hour only to find that this system does not apply to all the the guests hence we are paying equal amount of money when we book. I have been a loyal customer at Courtyard for years because of the services they rendered to us that includes the happy hour, but since this service has become bias and it only caters for certain special individuals, I solemnly feel this hotel is no longer a preferred or recommended one to me. This is referred to Coutryard bruma.
Thank you for staying at our hotel. We understand that the GM of the hotel has fully discussed the matter with the guests concerned and that a regular communication channel has been established for pro-active interaction to take place. We are confident that this initiative will resolve the recent situation and any future issues that may occur.
Kind regards,
The CLHG Team
Thank you for staying at our hotel. We understand that the GM of the hotel has fully discussed the matter with the guests concerned and that a regular communication channel has been established for pro-active interaction to take place. We are confident that this initiative will resolve the recent situation and any future issues that may occur.
Kind regards,
The CLHG Team