GM
Geraldene M

1 reviews | Active since Jan 2021

16 Feb 2021, 12:11

Complaint

Was there on sunday to celebrate Valentines day..we booked for the full English breakfast .we were there last for Christmas morning breakfast..my family loves hotel breakfast and it is also buffet..the setup was very nice with Covid regulations in place..we introduced our friends and went there on sunday..it was quite different as Covid rules changes all the time for them I'm sure and it must be difficult for them to want to please their clients and keep to the Covid regulations..was a bit disappointed this time as the spread was there but in Tupperwares where they served you ..so was a bit disappointed that we couldnt see what we wanted to take..they do have a menu there but wasnt really told to order from the menu and was feeling like this was not full english..we did raise this amd was told about the regulations but we thought the way they had it before with Covid in place was stunning..as they say you eat with your eyes so there it fell flat..the cheese board wasnt in place either ..the pastries was also a bit short as they said there was no more stock..the hit breakfast was basically the only food that was on display as per Covid regulations..they had a very nice setup before , during Covid and thought that was so considerate and still appealing to the eye.so basically the 4th time there during Covid but was less appealing this time round.

0
Replies (2)
City Lodge Hotels Group
City Lodge Hotels Group's reply16 Feb 2021, 13:47
Official
Thank you for your ongoing support and raising this issue. We apologise for the disappointment, but ongoing Covid-19 restrictions require us to limit sources of cross-contamination. We hope to be able to offer a true breakfast feast as soon as it is safe to do so.

Kind regards,
The CLHG Team
GM
Geraldene M's update16 Feb 2021, 15:59
Reviewer Update
Thank you for your response and yes i do understand..maybe the person running that section must be more at her section and also just ease the clients into how things are being done..