City lodge Umhlanga raw meat and they refuse to provide GM details

My company always books me at City alive Umhlanga when I am in KZN on business.I visited City Lodge Umhlanga on the 05/07/2023 and on the 06/07/2023 after a long day of traveling I decided to have supper as I did not eat the entire day,I ordered a steak and informed the waitresses that it must be done well done I don't want it to be raw.After about 30 to 40 minutes I received my meal the waitress did not even bother to bring me any sauces or check up on me,I cut into the steak it was raw and I was so hungry j just cut into it and saw it was raw I was upset I called the waitress and she confirmed it was raw she then called the duty manager who was more worried to have a look at the steak,and did not even offer to get me another meal eventhough I informed her I am a diabetic and the importance of me having supper and taking my medication.I then went to my room and called the reception and stated to the lady bu the name of Sunny that I want the GM cell number and she stated that she cannot give me the GM cell number,I must see him tommorow morning,I even requested her to call the GM and provide the GM with my details which she declined to do so and she put me through to another duty manager who also refused to furnish ne with the GM cell.number or call the GM and request the GM to return my call,so now I am.going to bed without supper,this is the service you get at City lodge, where the guest is not treated in a kind manner and the GM contact details are not provided to guests,they rather let the guest starve on their account and you can speak to the GM tommorow morning,I will definitely refuse to stay here again and will never support any hotels in this pathetic group!