LS
Lauren-leigh Smith
1 reviews | Active since Jun 2020
03 Nov 2020, 07:23
City Lodge trying to really squeeze one for all your pennies
I had a pleasant experience at the OR Tambo branch however I think that the fee to stay for an extra few hours is beyond ridiculous. I stayed 4 extra hours after late check out and I had to pay R800 extra, if that is not **************** then I don't know.
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City Lodge Hotels Group's replyOfficial
13 Nov 2020, 08:32We are glad you enjoyed your stay and apologise for the misunderstanding on the room charges. Hotel management have been in contact with you to resolve this. As communicated, checkout is 11am, late checkout is 2pm and in this instance we are compelled to charge for a day room.
Kind regards,
CLHG
City Lodge Hotels Group's reply13 Nov 2020, 08:32
Official
We are glad you enjoyed your stay and apologise for the misunderstanding on the room charges. Hotel management have been in contact with you to resolve this. As communicated, checkout is 11am, late checkout is 2pm and in this instance we are compelled to charge for a day room.
Kind regards,
CLHG