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Pieter B

1 reviews | Active since Nov 2011

09 Apr 2019, 20:51

City Lodge Lynnwood no longer on the ball

I checked into City Lodge Lynnwood in Pretoria on 8 April 2019 and will check out on 13 April. The safe in my room cannot be locked. When I left my room on the morning of 9 April I placed the two towels that I used on the rail with the two unused towels. The staff then removed all 4 towels ( so they actually wash unused towels) and did not replace any of the towels. At 18:30 on 9 April I phoned reception (99) and asked for a towel. No apology, just we will attend to this. An hour later nothing happened and I phoned again. Two towels were delivered at 20:00, 90 minutes after my first call. Sorry City Lodge Lynnwood, not good enough. We all make mistakes, but then you sort it out as a matter of urgency. Dr P van Breda

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply10 Apr 2019, 12:46
Official
 
Thank you for choosing to stay at City Lodge Hotel Lynnwood and taking the time to provide feedback on your experience - we appreciate your bringing any shortcomings in service to our attention. We are so sorry to hear about the faulty room safe and mix-up with the towels in your room. Our general manager, Anton Rademeyer, has called and emailed you after investigating the matter. As we understand the room safe is in working condition, housekeeping has been reminded of the correct procedure regarding used towels and the front desk team’s response time to guest requests is being addressed. We apologise for falling short of your expectations and promise we will redeem ourselves during the balance of your stay with us. 

Kind regards,
The CLHG Team