City Lodge Groups have other bigger priorities than attending customers/guests and refunds

I had booked in at the Road Lodge Umhlanga Ridge hotel due to it's proximity to Gateway. Thinking it was part of a larger group, I expected decent amenities. The hotel wasn't great and since my work was done earlier than expected, I decided to check out earlier. The lady on duty said that the refund will be processed and won't be an issue.

It's over a month and I still have not been refunded. In an email to the Hotel Manager, I had stated that I was unhappy with the way they handled my refund which was still not processed. I had to constantly email the Hotel and whenever I called the Hotel, the only person who could assist was never available. This is the response from someone in the Creditors department: ... Our country has also gone through a new Tax Increase putting everything on hold as new accounting systems have to be updated, we’ve also had a few public holidays in March delaying deadlines. So apologies for not refunding you sooner but there were bigger priorities to sort out first.

A grumpy lady responding to an email not addressed to her, but was addressed to the Hotel manager expressing how unhappy I was with the Hotel taking weeks to find a recourse.

In summary City Lodge Hotel Group have other priorities than 'kindly' reverting to a customer query on a refund that was in limbo for a month! Customer's are not important to City Lodge Hotel Groups!

Absolutely disgusted with their service (from hotel amenities to staff) and attitude.