City Lodge Fourways Bad Service

Terrible service, I had to ask for an iron and ironing board twice on each occasion and you cannot even call reception to remind them because there are no phones in their rooms; I was expected to communicate with the staff via Whatsapp text, which they didn't respond to. This morning one of the staff members refused to bring an iron and ironing board to my room, in my presence; which was very rude. When you order a meal for room service, they take almost 2hours to deliver. I requested a cup of coffee for take away and the cup was made of paper, it got wet and the coffee started leaking to the car cup holder, it was a disaster. The coffee was too hot for me to gulp down and the wet cup was difficult to hold, especially since I was driving. I don't recommend the hotel to anyone. I can't believe my employer had to pay for that, I'll have to report the hotel so that my other colleagues can know its a no-go area