1 reviews | Active since May 2014
Cancellation of booking
The Town lodge at Meropa has the worst customer service after claiming that my booking was not done because they did not receive my booking voucher from my travel agency. I showed them the email from my agency which had their address on it. The staff was quick to book me another place as they were fully booked. I ended up at Pits Lodge which is a ***** place with a very dirty carpet that caused a sinus problem I hadn't suffered from in a while. <br> What Town lodge Meropa does is over book their rooms then tell us excuses & book us other places & claim the account from our travel agencies at thier rate. In other words they make a huge profit out of us. While we book their hotel, they book us dirty place to make money. I'm so disgusted with this. The worst part is, a bunch of us were attending the same seminar at Meropa, so some people ended up sharing rooms at these shady places. I have an invoice from the Pits Lodge that I forwarded to our travel agency. This matter is not over!
At the outset please accept our sincere apologies for the inconvenience caused during your recent attempted visit to Town Lodge Polokwane.
Following the investigation of your comments, we can confirm that the hotel did not charge the travel agent at our rate, and therefore did not profit from this unfortunate incident. The rate we were charged by Pits Lodge is what the travel agent was billed.
We will also ensure the hotel's General Manager contacts both yourself and your travel agent to personally apologise. We will further request that hotel management visit Pits Lodge to inspect their facilities in view of considering them for possible future assistance.
We trust that this is in order and certainly hope to accommodate you in the future.
At the outset please accept our sincere apologies for the inconvenience caused during your recent attempted visit to Town Lodge Polokwane.
Following the investigation of your comments, we can confirm that the hotel did not charge the travel agent at our rate, and therefore did not profit from this unfortunate incident. The rate we were charged by Pits Lodge is what the travel agent was billed.
We will also ensure the hotel's General Manager contacts both yourself and your travel agent to personally apologise. We will further request that hotel management visit Pits Lodge to inspect their facilities in view of considering them for possible future assistance.
We trust that this is in order and certainly hope to accommodate you in the future.