Bridge of communication

I checked into road lodge on Sunday 05/11/2017 and as I entered a trainee had attended to me, she mentioned there are no rooms available till 2pm. So I asked if there's anyway way that I could check in earlier or I would leave, she said on she can get me a room at 11:30am so I got in early around 11am and stuck around half an hour. Everything seemed ok until room service comes and want to clean up around 4pm so I said its fine then suddenly the phone rings to say I must check out from there. The shift supervisor called and said he spoke to his manager and I have to leave at 5:30pm. If I knew this was gonna happen I would have not checked in and I paid the full amount of R667 which wasn't fair and he insisted that the trainee had informed me about it. The service I received was poor and I had to check into another hotel due to the fact of miss communication and service.