Booking Troubles :(

<p> Good day,</p> <p>My family and I have been staying at Road Lodge Umhlanga for the past 3 years for the Durban July weekend. we always book 3 rooms.</p> <p>Not once did we give Road Lodge problems whilst staying there. Every time we book out we just make a new booking in advance for the following year and payment is made upon our arrival, and this has been working perfectly and which has always been the main reason wht we loved Road Lodge so much.</p> <p> However to our surprise today a Lady by the name of Lerato informed me that we have only 48 hours to make payment to secure our booking.</p> <p> This is rather surprising as well as rather disappointing seeing as though we have always booked in advance and we have been loyal for 3 consecutive years to Road Lodge.</p> <p> I am really not contesting the fact that that at the end of the day it is all about the money and Road Lodge needs to make its profit etc , however don’t throw away your loyal customers for the love of Money.</p> <p> With the current economy status quo we all plan ahead hence we booked in advance and had planned to ensure that payment be done upon arrival, unfortunately with the different kind of responsibilities that we all have , one needs to budget and make certain provisions.</p> <p>I guess unfortunately for us the provision we had made was to make payment upon arrival, which now does not conform to Road Lodges standards.</p> <p> We have never booked and not stuck to our agreement of coming in on time and making payment.</p> <p> Your harsh ways of conducting business is leaving a bad taste.</p> <p> We all know that this is the most busiest weekend in Durban so IT IS A FACT that whoever that does arrive on the day that they are supposed to arrive will be replaced by another client in seconds.</p> <p> </p> <p> I trust that you understand my frustration.</p> <p> </p> <p>Regards</p> <p>Anne</p>