SS
Shivaan S
1 reviews | Active since Jan 2016
11 Jan 2016, 16:08
Blood Stains on beds
When it was time to sleep, I noticed blood stains on the beddings. We could not sleep, due to all the issues associated with diseases transmitted through blood. I informed the manager upon check out, only to receive NO feedback up to now. My stay was on 18 December 2015. Since I have received no feedback up to now (3 weeks) later, I would like to inform others. If a compliant is not taken seriously, then you could be the next guest staying in an unacceptable room. Hopefully someone in management takes action, I am also a City Lodge member!
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Replies (1)City Lodge Hotels Group's replyOfficial
14 Jan 2016, 14:12Hello SHIVAAN18,
We have been informed by Mr Ross Phinn, our Divisional Director: Operations, that this matter has been addressed to your satisfaction. Our apologies again for any inconvenience caused and we hope to accommodate you in the future.
We have been informed by Mr Ross Phinn, our Divisional Director: Operations, that this matter has been addressed to your satisfaction. Our apologies again for any inconvenience caused and we hope to accommodate you in the future.
City Lodge Hotels Group's reply14 Jan 2016, 14:12
Official
Hello SHIVAAN18,
We have been informed by Mr Ross Phinn, our Divisional Director: Operations, that this matter has been addressed to your satisfaction. Our apologies again for any inconvenience caused and we hope to accommodate you in the future.
We have been informed by Mr Ross Phinn, our Divisional Director: Operations, that this matter has been addressed to your satisfaction. Our apologies again for any inconvenience caused and we hope to accommodate you in the future.
