SS
Shivaan S

1 reviews | Active since Jan 2016

11 Jan 2016, 16:08

Blood Stains on beds

When it was time to sleep, I noticed blood stains on the beddings. We could not sleep, due to all the issues associated with diseases transmitted through blood. I informed the manager upon check out, only to receive NO feedback up to now. My stay was on 18 December 2015. Since I have received no feedback up to now (3 weeks) later, I would like to inform others. If a compliant is not taken seriously, then you could be the next guest staying in an unacceptable room. Hopefully someone in management takes action, I am also a City Lodge member!

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply14 Jan 2016, 14:12
Official
Hello SHIVAAN18,

We have been informed by Mr Ross Phinn, our Divisional Director: Operations, that this matter has been addressed to your satisfaction. Our apologies again for any inconvenience caused and we hope to accommodate you in the future.