MM
Makgopole M

1 reviews | Active since Jan 2017

25 Nov 2018, 20:15

Beatrice is the best

I left my id with one of the shuttle organised by the hotel n tge driver brought it back n left it at reception. When i called i was told they cant find it. I then asked to speak to supervisor. I spoke to beatrice. She was very helpful n even went the extra mile of calling the company n requisting the driver s detail. Eventually i got my id. THANK YOU CITY LODGE HARTFIELD. ESPECIALLY BEATRICE... U R AN ASSET N VERY GOOD WITH GUEST

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Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply06 Dec 2018, 10:06
Official
Thank you for your wonderful feedback on your experience at City Lodge Hotel Hatfield. We are thrilled that Beatrice was able to assist you in locating your missing ID document. It means a lot to the team to receive compliments like this and we want to thank you for being our guest. We look forward to warmly welcoming you in future. 

Kind regards,
The CLHG Team