RM
Rebotile M
1 reviews | Active since Jan 2020
13 Jan 2020, 10:26
Bad service
Spend the night at the hotel went for breakfast 9:45 and already at 10:10am the lady was packing up the food rudely said we had to vacate the resturant area they serve food until 10am i have never been through such bad service we where even told where to sit because shes already cleaning up on the side. Is that how they advertise hospitality personally id neva book there again... ive used City lodge before but the service at waterfall was dissapointing.
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City Lodge Hotels Group's replyOfficial
15 Jan 2020, 12:32Thank you for staying with us at City Lodge Hotel Waterfall City and for taking the time to rate your experience. We are very sorry that you felt rushed at breakfast and we have addressed the matter with our food and beverage team. Thank you for chatting with our management team and we trust that the matter has been resolved to your satisfaction. We look forward to welcoming you back soon and hope you will experience the full breakfast buffet for which our hotels are famous for.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team
City Lodge Hotels Group's reply15 Jan 2020, 12:32
Official
Thank you for staying with us at City Lodge Hotel Waterfall City and for taking the time to rate your experience. We are very sorry that you felt rushed at breakfast and we have addressed the matter with our food and beverage team. Thank you for chatting with our management team and we trust that the matter has been resolved to your satisfaction. We look forward to welcoming you back soon and hope you will experience the full breakfast buffet for which our hotels are famous for.
Kind regards,
The CLHG Team
Kind regards,
The CLHG Team