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Nomathamsanqa R

1 reviews | Active since Mar 2011

07 Sept 2023, 08:44

Bad Service at City Lodge Katherine Street, Sandton

I am disap****ted to the service I recieved feom the restuarant at the Hotel. As a paying guest, I honestly didn't expect to cone across such. My Husband and I finished working late at around 21:35 and decoded to go the restuarant, when we got there I was still not decided on what to have to drink and the guy behind the counter told me I am wasting his time since I am unsure and when I asked to order dessert He told me I couldn't, but I could see 2 desserts and a salad for 3 ladies thay were already seated, when then settled for drinks which took 15min to arrive. At that point I was already livid and the price was just a crazy. I will never book with City Lodge ever again and i am going to tell everyone I know to never stay at your hotels. I am very disappointed to think I booked for 4 nights. Right now I just want to check out and go book elsewhere for the rest of the week Your stuff is rude and no customer service at all

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