Bad service and their communication sucks.

me and my Colleagues are attending training for three days (25th to the 27th of October) at City Lodge Fourways and the service that we are getting is bad: * we order lunch an hour or hour and half before and when we are about to go on lunch they tell you that they have run out of some items on the menu. They should stock before knock if they have all the items on the menu and if not so that they can inform the customer in time. * they serve cold food * they even run out of simple items like ice cream and lemons and they blame the supplier which for is not an excuse. *they do not bring food on time *we asked for the manager and two ladies came to address us and we asked their positions and they just said they are on management position. * One of my colleagues did not get dessert after we ate an they assured us that he will get before we even go home but he never got it. * they promised us that before we leave we will get the menus to make tomorrow's selection so that they prepare on time and know what they have but they never actually brought the menus to us.