LM
Lusanda M

1 reviews | Active since Nov 2017

23 Nov 2017, 20:16

Bad customer service

Very bad, the shuttle only arrived 2 hrs after the time specified. There were no apologies. Additionally, they do not care about clients & have an indifferent attitude. Im so dissapointed.

0
Replies (1)
City Lodge Hotels Group
City Lodge Hotels Group's reply27 Nov 2017, 11:09
Official

Thank you for staying at out hotel. We’re sorry to hear about the problems that you experienced with our shuttle service provider. The GM of the hotel is looking into the matter and will address improvements from the hotel’s side. We’re Happy to hear that the rest of your stay was enjoyable and hope to welcome you back again soon.

Kind regards,

The CLHG Team