Attroshish CRM and resolution techniques and guest left out in the cold

The worst service ever...they make h pay full price for 6 hours... When questioned about SLA policy and hotel guest policy I was told to come back in the morning to sort it.. When asked do your staff know ur policies, I was told it's my responsibility So I said as CEO of my own enterprise you are telling me to run your company .clearly jo respect roe guests and rosie needs .attroshish..absolutely shocking City Lodge...ur staff DO NOT have your companies interests at heart... this will go through he industry because my buttons and patience have been tested..your duty manager for tonight is absolutely disrepe truly and complete *********** to resolute guest requests...

I will not leave this here you wil be hearing from the Appropriate departmental regarding travel and tourism and certainly will ensure that this is sent to my network in the hospitality industry and events to ensure city lodge suffers for the I'll tesatment of the guest..